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Shopping Information
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What Shipping Methods Are Available?
We ship via UPS and DHL. You can choose between standard and expedited shipping options, with full tracking available.
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How Long Will It Take To Get My Package?
Delivery typically takes 8-12 days, depending on your location and the shipping method selected.
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Do You Ship Internationally?
Yes, we ship worldwide. Shipping costs and delivery times may vary based on the destination.
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How Can I Track My Order?
Once your order is shipped, you will receive a tracking number via email. You can use this number on the UPS or DHL website to track your package.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365252231{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1571304038277{margin-bottom: 50px !important;}”]
Payment Information
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What Payment Methods Are Accepted?
We accept the following payment methods:
Credit Cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, Bank Transfer[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415984332{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text css=””]
Is Buying On-Line Safe?
Buying online from Eagle Blades is safe and secure. We prioritize the protection of your personal and financial information. Our website uses encrypted connections (SSL) to ensure that your data remains private during transmission.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359869569{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1571304051990{margin-bottom: 50px !important;}”]
Orders and Returns
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How do I place an Order?
To place an order with Eagle Blades, simply visit our website at eagledamascus.com. Browse our selection of high-quality cutlery and tools, adding your desired items to your cart. Proceed to checkout where you’ll enter your shipping information and select your preferred shipping method (UPS or DHL). Choose from various payment options including credit card, Stripe, Apple Pay, Google Pay, or bank transfer. Review your order details carefully before confirming your purchase by clicking “Place Order”. Once confirmed, you’ll receive an email confirmation of your order. If you need any assistance during the ordering process, our customer service team is ready to help.[/vc_column_text][vc_column_text css=””]
Do I need an account to place an order?
At Eagle Blades, you have the option to place an order either as a guest or by creating a customer account. Both options are supported to ensure a convenient shopping experience tailored to your preferences. If you prefer not to create an account, you can proceed as a guest during the checkout process. This flexibility allows you to complete your purchase efficiently without the need for account creation.[/vc_column_text][vc_column_text css=””]
Who should I to contact if I have any queries?
If you have any questions, feel free to contact our customer support team. Reach us via phone at +1-541-250-0895 (Mon-Fri, 9 AM – 5 PM), or use our live chat on the website. For non-urgent matters, email us anytime at sales@eagledamascus.com. We’re here to assist with any inquiries to ensure your experience with Eagle Blades is smooth and efficient.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text css=””]
How Can I Cancel Or Change My Order?
To cancel or change your order with Eagle Blades, please contact our customer support team immediately.[/vc_column_text][vc_column_text css=””]
How Do I Track My Order?
To track your order with Eagle Blades, simply check your email for the tracking number we’ve sent you. Visit the UPS or DHL website, enter your tracking number, and you can view the current status and location of your package.[/vc_column_text][vc_column_text css=””]
How Can I Return a Product?
Yes, you can return an item to Eagle Blades within our 30-day return policy. If you are not satisfied with your purchase for any reason, please contact our customer service team to initiate a return. We’ll provide instructions on how to proceed with the return process.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]